IMPORTANT UPDATE: OUR BANKING DETAILS ARE CHANGING CLICK HERE FOR DETAILS

Read moreRead less
Unrivalled purity

Unrivalled purity

Benefits of mains-fed dispensers

Consumables & accessories

Today we've saved 1,362,400 plastic bottles from landfill

  1. Home
  2. Support
  3. Product support
  4. Water dispenser is freezing

Water dispenser keeps freezing?

If your water dispenser is dispensing frozen water or ice, the machine's temperature may be set too cold.

You will need to complete our service request form and one of our water experts will contact will be in touch to arrange an engineer's visit.

Name*This field is required
Company name*This field is required
Account numberThis field is required
Please enter a valid company emailEmail *
Phone number*This field is required
Postcode*This field is required
This field is required

Common tasks

Account
Payment and billing
Important documentation
Buy replacement filters
FAQ
Book a service

Can't find what you're looking for?

Tell us what you need help with and we will find the right answer for you.

Contact Us

Related topics

Water dispenser is not chilling
Water dispenser is not heating
Water dispenser is not dispensing
Boiler is not dispensing
Water dispenser is leaking
Boiler is leaking
Other product issue

Prefer to talk to someone?

Phone

If you prefer to talk with one of our experts please feel free to contact us on the phone numbers below.

New customer: 1300881414
Existing customer: 1300 88 14 14

Email

Use our contact form to send us an email and we will get back to you as soon as possible.

Send form inquiry