Why is my water cooler not dispensing?

If your water dispenser doesn't appear to be dispensing water correctly please try the following:

Water cooler

1. Double check that the machine is plugged in and switched on
2. Check that the machine has not been overused. The tank may need time to refill if it has had a high volume of usage
3. Ensure the mains water supply is running to the cooler. To do this, follow the pipework from the back of the machine to the isolation valve. The valve should be in line with the pipework if water is running to the machine. If it is not in line, you can gently turn the valve until it is in line, you should then start to hear water filling the machine.

If the above hasn't resolved the issue, please complete our service request form and one of our water experts will be in touch to arrange an engineer's visit.